Soulloop Desenvolvimento de Softwares Ltda., CNPJ 35.677.330/0001-09, Rua Pedroso Alvarenga, 691, room 104, Itaim Bibi, 04531-011, São Paulo/SP, Brazil (“Soulloop”, “we”).
Contact: suporte@soulloop.com
1. Acceptance and scope
1.1. These Terms govern Soulloop (soulloop.com and the iOS/Android apps) and AstroLumi (astrolumi.ai and the WhatsApp channel), together the “Services”.
1.2. By creating an account, accessing or continuing to use any of the Services, you accept these Terms and confirm you have read the Privacy Notice, which forms part of this document.
1.3. If you do not agree, do not use the Services. You may close your account at any time — see Item I.11 and Item II.11.
1.4. One document, both products. The text published at soulloop.com and astrolumi.ai is identical. Product-specific rules are in Annex D and are marked as such.
2. Who may use the Services — and how the Service changes with age
2.1. Minimum age for an account of your own: 13 (thirteen).
2.2. Children under 13 do not hold their own account. Where we identify a user under 13, we immediately suspend functionality and offer the legal guardian two routes: (a) linking to a guardian account with specific, prominent consent under Art. 14 §1 of the LGPD; or (b) closing the account with prior data export. Until one of the two happens, the account is inactive and receives no communication from us.
2.3. The Service is not the same at every age. Because we require an exact date of birth to calculate the chart, we know each user’s age — and we use that to protect, not to sell. Available features vary by age band, as set out in Annex F, which forms part of these Terms:
| Band | What changes |
|---|---|
| 13 to 15 | Full astrological service. Plain language. No advertising, no offers, no purchases. Notifications only if you ask, at limited frequency. Privacy set to the most protective defaults. |
| 16 and 17 | As above, with more room for informed choices and preferences. Still no advertising, offers or purchases. |
| 18 and over | Full functionality, including subscriptions, purchases and — if you choose — personalisation and commercial communications. |
2.4. None of this is a punishment. These differences exist because international law, including Brazilian law, requires protection proportionate to risk, and because we agree with the importance of these measures. Similarly, we allow oversight and other controls that are proportionate to each age bracket and the associated risk, respecting each user’s stage of development. We explain each one in age-appropriate language when you join and whenever you ask.
2.5. On turning 18 you become able to choose what was unavailable. Nothing switches on automatically: we offer, you decide.
2.6. You are responsible for the accuracy of the date of birth you give. If it is wrong, correct it in your profile — calculations and protections are redone. Falsely declaring an age to obtain restricted features is grounds for termination.
3. What the Services are — and are not
3.1. Soulloop and AstroLumi provide astrological content, guided wellbeing practices and AI conversational assistants, for reflection, self-knowledge and entertainment.
3.2. The Services are not a medical, psychological, psychiatric, therapeutic, legal or financial service. They do not diagnose, treat, prevent or cure any condition, and do not replace professional care.
3.3. The astrology practised is symbolic and interpretive. We make no deterministic predictions and guarantee no outcomes. Free will and your own choices always take precedence. No reading states that something will happen.
3.4. We never tell anyone, at any age, that their chart explains psychological suffering. Astrology is not diagnosis.
4. Chart calculation and birth time
4.1. A complete natal chart requires date, time and place of birth. Time determines the Ascendant, Midheaven and the twelve houses.
4.2. If you tell us you do not know your birth time, we do not invent one. We calculate and display everything that does not depend on it, and explicitly mark as unavailable the Ascendant, Midheaven and houses until you provide a time.
4.3. You may add or correct your birth time at any point in your profile, and the calculations are redone.
4.4. The accuracy of any calculation depends entirely on the accuracy of the data you provide.
5. If you are in distress or at risk
5.1. The Services are not an emergency channel and do not replace professional help.
5.2. If you are in crisis or at risk, contact your local emergency service immediately.
| Country / region | Channel |
|---|---|
| Brazil | CVV — 188 (24 h, free) · SAMU — 192 · Disque 100 (Human Rights; violations against children and adolescents) |
| Argentina | Línea 135 · 0800-345-1435 |
| European Union | 112 |
| United Kingdom | 116 123 (Samaritans) · 999 |
| United States | 988 (Suicide & Crisis Lifeline) |
| Colombia | 123 (emergencies) · Línea 106 |
| Mexico | 911 · Línea de la Vida — 800 911 2000 |
5.3. On deep personal topics that do not indicate risk, the assistant seeks to acknowledge but avoids developing, interpreting and coming to conclusions on the interaction — and suggests you speak to someone you trust.
6. Advertising, offers, and what we do not do with minors
6.1. We do not serve commercial advertising directed at people under 18 — not through profiling, and not otherwise. This covers our own and third-party advertising, across every channel: app, website, email, push and WhatsApp.
6.2. We do not use the data of people under 18 for: behavioral profiling for commercial purposes, advertising segmentation, remarketing, campaign conversion measurement, advertising identifiers (IDFA/GAID), session recording, or training artificial-intelligence models.
6.3. We do not show offers, prices, subscriptions or purchases to people under 18, and we do not allow them to complete a purchase. This also follows from civil law: those under 16 lack legal capacity, and 16- and 17-year-olds have limited capacity to contract (Civil Code, Arts. 3 and 4).
6.4. What still exists, because it is not commercial: adapting language and time zone, telling you about a relevant astronomical event in your region, and reminding you of something you asked to be reminded of. The test we use is written into our code: if we switched this off, would you lose content, or would we lose revenue? If the answer is revenue, it does not exist for minors.
6.5. We never interrupt an emotionally sensitive conversation in order to sell something. Not for minors — for whom any offer is prohibited — and not for adults, in conversations involving distress, grief, the body, sexuality or family conflict.
7. Artificial intelligence — transparency
7.1. You are interacting with an artificial-intelligence system, not a person. This applies to Lumi (AstroLumi) and to the Soulloop AI companion.
7.2. Responses are automatically generated and may be inaccurate, incomplete or unsuited to your case. Do not rely on them for decisions about health, safety, finances, legal matters or personal relationships.
7.3. Scope of the assistant. The assistant is programed to talk to you about themes related to astrology and wellbeing. It does not generate images and seeks to keep responses within its scope, avoiding topics that are improper or unlawful and making inferences or commentary on your mental health, sexual orientation, religious belief or political position. Any attempt to use the assistant for topics that are not related to its scope is prohibited and violates these Terms.
7.4. For people under 18: to keep security and the minor`s best interest, the assistant is programmed to communicate in plain language and to avoid deterministic advice, requests for further data (address, school, photograph, third-party contacts, etc.), and forms of advertising in the text of the chat.
7.5. When required by law, we inform our users in clear language when interacting with an artificial intelligence system.
7.6. Human review. You may request human review of any automated decision affecting you — including your age-band classification and any feature restriction — by writing to privacidade@soulloop.com. We reply within 15 days.
7.7. We do not train models on your intimate content — journal, mood, religious or philosophical beliefs, conversations and reading topics. For people under 18, we train on nothing.
8. Your account
8.1. You are responsible for keeping your credentials confidential and for activity on your account.
8.2. An account is personal and non-transferable.
8.3. We may suspend or close accounts that breach these Terms, present a security risk, or whose age data is manifestly false — always with prior notice and a right to contest, except where law or immediate risk requires action without notice.
9. Acceptable use
9.1. It is prohibited to use the Services for: unlawful purposes; harassment, threats, hate speech or discrimination; obtaining or distributing sexual content involving minors; inducing harm to another person; circumventing security measures; automated bulk extraction; or false representation of identity or age.
9.2. Do not attempt to induce the AI assistant to produce content prohibited by Item I.7.3.
9.3. Breaches may lead to immediate suspension and, where appropriate, notification to the authorities — including, where child abuse or exploitation is suspected, the channels provided for in the ECA.
10. Your content
10.1. Content you create — journal, notes, messages — is yours. You grant us only the licence needed to operate the Service and deliver what you asked for.
10.2. We do not sell, licence or publish your content.
10.3. Other people’s data you provide (for example, for synastry) follows Item II.3.4: use limited to the reading requested, and disposal within the period set out there.
11. Subscriptions, prices and payment
11.1. Available only to those aged 18 and over.
11.2. Prices, plans and periods are shown before purchase, in local currency where available, with applicable taxes.
11.3. Subscriptions bought through Apple and Google are also subject to those stores’ billing and cancellation rules.
11.4. Right of withdrawal (CDC, Art. 49): 7 calendar days from purchase, with full refund.
11.5. Purchases made by a minor, even following a false age declaration, are cancelled and fully refunded on request by the user or their guardian, without argument on the merits.
12. Availability and changes to the Service
12.1. We work to keep the Services available but do not guarantee uninterrupted operation.
12.2. We may change, suspend or discontinue features. Changes that materially reduce what you purchased are announced 30 days in advance, with a right to terminate at no cost.
13. Termination
13.1. You may close your account at any time, in the app or on the website — see Item I.11 and Item II.11.
13.2. Termination does not affect obligations already due, nor the legally mandatory retention periods in Annex B.
14. Support, complaints and reporting channel
14.1. Support: suporte@soulloop.com
14.2. Privacy and data-subject rights: privacidade@soulloop.com
14.3. Reporting and support channel. Both products carry a channel visible on every page and screen, with no login required, to report: inappropriate content, abusive behaviour, suspected risk to a child or adolescent, and any protection failure. We acknowledge within 24 hours and respond within 15 days. Reports involving a minor go directly to the DPO.
14.4. You may also contact the ANPD, Procon and the data protection authority in your country. In Brazil, violations of children’s and adolescents’ rights may be reported via Disque 100 and to the Conselho Tutelar.
15. Liability
15.1. We are liable to the extent provided by applicable law, notably the Brazilian Consumer Code.
15.2. We are not liable for decisions you take based on interpretive content, nor for unavailability caused by third parties outside our reasonable control.
15.3. Nothing in these Terms excludes liability that Brazilian law does not permit to be excluded.
16. Intellectual property
16.1. Trade marks, software, editorial texts and materials in the Services are ours or licensed to us. Use of the Services transfers no ownership.
17. Governing law and forum
17.1. Brazilian law applies.
17.2. The forum of the consumer’s domicile is elected, as provided by the CDC.
17.3. For users outside of Brazil, the rights and forums guaranteed by local law remain intact.
18. Changes to these Terms
18.1. Material changes are announced 30 days in advance, in the app and by email.
18.2. Every version carries a fixed date and an explicit number. We never display today’s date as the update date. Prior versions remain accessible at https://soulloop.com/version-archive/.
18.3. For people under 18, material changes are also presented in plain language and short form, before the full text.
Version 3.0 ·