How do I install the app?
You can download and install our app directly from the App Store (for iOS devices) or Google Play Store (for Android devices). Just search for Soulloop and follow the installation instructions.
I forgot my password. What should I do?
On the login screen, click on “Forgot my password”. Follow the instructions to reset your password through your registered email.
How do I update my profile?
To update your profile, go to Profile → tap your profile picture (top right corner) → Edit profile. There you can update your photo, name, username, birth date, birth time, birth place and gender, then tap “Update profile” to save. Keep your birth information accurate: your birth chart, transits and personalized content are calculated from it. To change your password or the app language, go to Profile → tap your profile picture → Account. Your registration email can’t be changed in the app — contact us at support@soulloop.com with your username and registration email and we’ll help you.
I’m having technical problems. How can I get help?
We apologize for the inconvenience. Please contact our support team by email at suporte@soulloop.com or through the “Help” section in the app.
How do I send feedback or suggestions?
We would love to hear your ideas! You can send your feedback by email to suporte@soulloop.com.
How do I deactivate notifications?
Go to “Settings” in the app and select “Notifications”. Here, you can customize or disable notifications as per your preference.
Do I need to cancel my subscription before deleting my account?
Yes. Subscriptions are managed by Apple or Google, not by Soulloop — deleting the app or your account does not automatically cancel an active subscription, and you may still be charged for the next renewal cycle.
Always cancel your subscription first, then delete your account. The two questions below explain how to cancel on the App Store and on the Google Play Store.
How do I delete my account?
We will miss you! If you have an active subscription, cancel it first — deleting your account does not cancel a subscription managed by the App Store or Google Play.
To delete your account:
- Open the Soulloop app and tap your avatar.
- Tap the gear icon in the top-right corner to open Settings.
- Select “Data and privacy”.
- Tap “Delete my account” and follow the steps to confirm.
Account deletion is permanent and cannot be undone.
How do I cancel my subscription through the Apple Store (App Store)?
Subscriptions purchased on iOS are managed by Apple, so you cancel them in your device settings:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap “Subscriptions”.
- Select Soulloop from the list of active subscriptions.
- Tap “Cancel Subscription” (or “Cancel Free Trial”) and confirm.
Your subscription stays active until the end of the current billing cycle. If you don’t see the “Subscriptions” option, you may not have an active subscription — for example, if you downloaded the app without making a purchase.
How do I cancel my subscription through the Google Play Store?
Subscriptions purchased on Android are managed by Google, so you cancel them in the Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Tap “Payments & subscriptions”, then “Subscriptions”.
- Select Soulloop from the list of active subscriptions.
- Tap “Cancel subscription” and follow the steps to confirm.
Your subscription stays active until the end of the current billing cycle.
What is the trial period and how does it work?
The trial period is a free testing phase that allows users to experience our app’s premium features at no cost. Generally, this period lasts for 7 days, but it may vary depending on current promotions. During the trial, you will have full access to all premium features. However, at the end of the test period, your subscription will automatically be converted into a paid subscription unless you cancel before renewal. You can manage or cancel your subscription in the settings of the App Store or Google Play Store, as explained in the previous questions.
How do promotional codes from partnerships work?
We frequently establish partnerships with other companies and brands to offer exclusive promotional codes to our users. These codes may offer special discounts or access to premium features for a limited period. To use them, go to the “Settings” section in our app and enter the code in “Apply promotional code”. Once validated, the discount or access will be automatically applied. Remember to check the terms and conditions associated with the code, as each promotion may have its own rules and limitations.